When you try to connect to the free guest wifi in the lounge, a login screen appears, which says – and I quote:
“The username and password to access this free Wi-Fi service is available from the front desk of the lounge.”
So when a “valued guest” goes up to the front desk to enquire what the username and password for the wifi is, it’d be really awesome if you could prevent yourself from getting a big lip on, barking “the information is posted on at least three cards on the coffee tables,” then marching into the lounge, signalling for the traveller to follow, in order to point to one and say “like this one, for example.”
a) your own site says the username and password is available from the front desk
b) there are only three of those cards in the lounge, and none of them, by the way, are in the second (quiet zone) lounge, so travellers can hardly be blamed for missing them and
c) your attitude stinks: being passive aggressive, rude and mardy with paying loyal British Airways customers seems like a particularly idiotic and short-sighted way to run a hospitality service.
Also, your cheese is warm and rubbery.